Privacy Policy

Information we may collect

To provide an online casino service, we may handle information that identifies you or relates to your use of the website. The information collected depends on how you interact with Instant Casino, the services you use and the checks required before or during your account relationship. Some information is provided directly by you, while other information may be collected automatically or received from service providers involved in operating the platform.

Account and identity information

• Your name, date of birth, country or state of residence and other registration details.
• Your username, account credentials, contact details and communication preferences.
• Information you provide when contacting customer support, making a request or reporting a problem.
• Information about responsible gambling settings, account restrictions or other choices you make on the platform.

Verification, payment and activity information

• Identity or address documents and information used to verify that documents are genuine and belong to you.
• Payment details, deposits, withdrawals, account balances and transaction records. Payment providers may process card or banking information under their own privacy arrangements.
• Records of wagers, game activity, bonuses or promotions used, and other activity connected with your account.
• Information used for age, identity, fraud, security, financial crime and responsible gambling checks.

Device, technical and cookie information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, dates and times of access, referral information and error or performance data. We may also use cookies and similar technologies to remember preferences, keep the site working, support security, understand usage and improve the service.

Information may be collected when you register, log in, make a deposit or withdrawal, use casino features, complete verification, contact support, respond to communications or browse the website. You should only provide information that is accurate, current and relevant to your account. If your details change, keeping them updated can help us provide support and complete necessary checks.

How and why information is used

Personal information is used for purposes connected with providing, securing and improving the service. We do not treat your information as a reason to collect more data than is reasonably needed for the relevant purpose. Depending on the circumstances, we may use information to:

• Create and administer your account, provide access to casino features and process account requests.
• Confirm your identity, age and eligibility, and complete verification checks before allowing certain activities.
• Process deposits, withdrawals and other transactions, maintain accurate records and investigate payment issues.
• Detect, prevent and investigate fraud, scams, money laundering, account misuse, security incidents and other unlawful or prohibited activity.
• Meet legal, regulatory, court, tax, accounting and record-keeping obligations that apply to the service.
• Provide customer support, answer questions, resolve complaints and communicate about your account or transactions.
• Monitor, test and improve website performance, reliability, features, security and user experience.
• Understand general usage patterns, prepare internal reports and manage operational risks.
• Send service messages that are necessary for your account, such as security notices, transaction updates or changes to important terms.
• Send marketing communications where permitted and where you have given any consent required. You can withdraw consent or change marketing preferences at any time.

Where appropriate, we may combine information from your account, website activity, verification checks and transactions to protect the platform and provide consistent support. We may also use information in an aggregated or de-identified form for analysis, reporting or service improvement, where it no longer reasonably identifies you.

Sharing information

Information may be shared with trusted providers that help operate the website, including payment processors, identity and verification services, fraud and security providers, technology suppliers, customer support tools, hosting providers and professional advisers. These providers should only handle information for relevant services or instructions and may have their own privacy terms.

Information may also be disclosed where reasonably necessary to protect players, the platform or other people; respond to lawful requests; investigate suspected wrongdoing; enforce applicable terms; or meet legal and compliance obligations. If information is transferred or processed outside Australia, reasonable steps should be taken to handle it securely and consistently with applicable privacy requirements. We do not sell personal information as a standalone product.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Essential cookies may be needed for login, account security, navigation and core functions. Other cookies may help remember preferences, measure website performance, understand how features are used or support relevant communications. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or your preferences may not be retained.

Keeping information secure

We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure transmission and restricted staff or supplier access. No website, device or online transmission can be guaranteed to be completely secure.

You should keep your login details private, use a secure device and avoid sharing access to your account. If you suspect that your account or personal information has been accessed without permission, contact support promptly so that appropriate steps can be considered. We may ask questions to confirm your identity before discussing account information.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, reporting and business records. Closing an account does not always result in immediate deletion. Some records must be kept for a period required by law or for legitimate security, compliance, accounting or dispute-resolution purposes.

When information is no longer required, it should be securely deleted, destroyed or de-identified where appropriate. Different types of information may be retained for different periods, depending on its purpose and the circumstances in which it was collected.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a concern if you believe it has been handled improperly.

How to exercise your rights

To make a privacy or data request, contact support@instant-casino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account access, identity documents, payment records or deletion. This helps protect your information from unauthorised disclosure.

1. For access, ask for a copy or summary of the personal information associated with your account.
2. For correction, identify the information that is incorrect and provide the updated details where possible.
3. For deletion, tell us which information you want removed. We will consider the request against any legal, security, compliance or record-keeping need to retain it.
4. To withdraw marketing consent, state that you no longer wish to receive marketing communications. You can also use an unsubscribe option where one is included in a marketing message.

We aim to respond to valid requests within a reasonable time. A request may be refused, limited or delayed where permitted or required, such as when fulfilling it would compromise another person’s privacy, affect security checks, interfere with an investigation or conflict with a legal obligation. If this occurs, we will explain the position where we are able to do so.

Policy updates

This Privacy Policy may be updated when our services, technology, practices or legal obligations change. The latest version will be made available on the website. We encourage players to review it periodically. Where a change is significant, we may provide an additional notice through the website or an appropriate account communication.